| Component | Function | | :--- | :--- | | 1. Edge | A. Stores interaction metadata and user configuration | | 2. Aurora (Media Service) | B. Handles media transcoding and packetization | | 3. Database (Cassandra) | C. Manages SIP session registration and routing logic |
a) CTI Protocol b) Two-stage dialing c) Agent login/logout reporting d) Call forward on busy genesys online test questions
D. While some Composer versions have basic retry settings, the certified standard method is to add an Event Handler for noinput , increment a counter, and if counter < 3, use Reprompt ; else use Exit . The exam will expect you to know basic VXML event handling. | Component | Function | | :--- | :--- | | 1
. This test focuses on how you process information rather than technical knowledge. Abstract Reasoning Aurora (Media Service) | B
Before you get to the Genesys-specific questions, you must usually clear a standard aptitude filter. These are not generic math questions; they are often tailored to logic flow, which is highly relevant to contact center routing.